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Information technology (IT) systems are often overlooked or only superficially addressed as a technology issue, but the information they hold is the most important strategic asset an organization has at its disposal.

Properly managed IT services are a critical component of business success.

ISO/IEC 20000-1:2018 is the first international standard for IT service management. This standard promotes the adoption of an integrated process approach to delivering managed IT services. 

It is aligned and fully compatible with the Information Technology Infrastructure Library (ITIL) framework.

+ Benefits of ISO/IEC 20000-1 to your organization

• Benchmark how your managed services are delivered

• Measure service levels and assess performance

• Create a framework for independent assessment

• Show an ability to meet customer requirements

• Demonstrate your reliability and high quality of service

• Opens your organization up to key markets who require certification

• Measurable level of effectiveness and culture of continual improvement

+ What is ITMS ISO/IEC 20000:2018

The new standard ISO 20000:2018 (Prev. ISO 20000:2011) includes two main parts which enable service providers to identify methods to develop the quality of the services they deliver to their clients, both internally and externally whereby,

• Part 1 specifies the requirements for developing and implementing a service management system and

• Part 2 includes guidance on the application of service management systems within the scope of ISO/IEC 20000-1

+ The key changes in the structure of the new standard are:

• New Requirements such as risk management, service portfolio etc.

• Removal of Requirements such CMBD, documented capacity plan etc.

GlobalSTD has helped organizations around the world achieve ISO/IEC 20000-1 certification smoothly and cost effectively. 

We provide more than just a regular consulting: we have given them the tools to manage their IT systems more efficiently.

We assist in addressing the strategic business value generated by an organization’s IT department, and the need to deliver high-quality IT services – not only at the back end, but also for customers and their interaction with the IT system.

Partner with Global Standards and gain the confidence of knowing you have a solid Information Security Management System in place.